Job Description

Oversee the operations functions of the hotel, as per the Organizational chart.


Hold regular briefings and meetings with all head of departments.


Ensure full compliance to Hotel operating controls, SOP's, policies, procedures

and service standards.


Lead all key property issues including capital projects, customer service and

refurbishment.


Handling complaints, and oversee the service recovery procedures.


Responsible for the presentation and subsequent achievement of the hotel's annual

Operating Budget, Marketing & Sales Plan and Capital Budget.


Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction

targets are met and exceeded.


Ensure all decisions are made in the best interest of the hotels and management.


Deliver hotel budget goals and set other short- and long-term strategic goals for

the property.


Developing improvement actions, carry out costs savings.


A strong understanding of P&L statements and the ability to react with impactful

strategies


Closely monitor the hotels business reports on a daily basis and take decisions

accordingly.


Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin &

General, on target and accurate.


Maximizing room yield and hotels / resort revenue through innovative sales

practices and yield management programs.


Prepare a monthly financial reporting for the owners and stake holders.


Draw up plans and budget (revenues, costs, etc.) for the owners.


Act as a final decision maker in hiring a key staff.


Coordination with HOD's for the execution of all activities and functions.


Overseeing and managing all departments and working closely with department

heads on a daily basis.


Manage and develop the Hotel Executive team to ensure career progression and

development.


Be accountable for responsibilities of department heads and take ownership of all

guest complaints.


Provide effective leadership to hotel team members.


Lead in all aspects of business planning.


Respond to audits to ensure continual improvement is achieved.


Assisting in residential sales as and when required and development with strong

sales prospects.


Responsible for safeguarding the quality of operations both (internal & external

audits).


Responsible for legalization, Occupational Health & Safety Act, fire regulations

Job Type: Permanent

Pay: From
600,000.00 per year

Benefits:

• Cell phone reimbursement
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Work Location: In person