Job Description

Key Responsibilities1. Leadership & Strategy:

Develop and execute the hotel's annual business plan and budget aligned with ownership goals. Set strategic direction for revenue growth, market positioning, and guest experience. Foster a positive, high-performance culture grounded in service excellence and teamwork. Represent the hotel professionally with guests, authorities, airlines, tour operators, and the local community.
2. Financial Performance:

Achieve or exceed budgeted Revenue, GOP (Gross Operating Profit), and EBITDA targets. Oversee all financial operations: budgeting, forecasting, P&L management, cost control (especially F&B, labor, supplies), and financial reporting. Implement aggressive revenue management strategies (room pricing, packages) considering Bagdogra's demand patterns (airport traffic, festivals, peak seasons). Ensure strict financial controls and compliance.
3. Operations Management:

Ensure seamless, efficient, and high-quality operations across all departments: Front Office, Housekeeping, Food & Beverage, Maintenance, Security, Sales & Marketing, HR, and Finance. Uphold strict adherence to brand standards (if applicable) and Standard Operating Procedures (SOPs). Implement and monitor rigorous quality assurance, safety, security, and hygiene protocols (including compliance with local regulations). Oversee preventative maintenance and upkeep of the property, facilities, and equipment.
4. Sales, Marketing & Revenue Management:

Drive proactive sales efforts targeting key segments: airline crews, transit guests, corporate accounts, tour groups, and MICE (Meetings, Incentives, Conferences, Exhibitions). Develop strong relationships with airlines, travel agents, tour operators (especially those servicing Darjeeling/Sikkim), and corporate clients. Oversee digital marketing (website, OTAs, metasearch, social media) and local promotional activities. Collaborate closely with the Revenue Manager (or manage function directly) to optimize pricing, inventory, and channel strategy.
5. Guest Experience:

Champion a culture of exceptional guest service throughout the hotel. Monitor guest feedback (scores, reviews, surveys) and implement corrective actions to continuously enhance satisfaction (e.g., addressing transit guest needs efficiently). Personally handle escalated guest concerns promptly and effectively.
6. Human Resources:

Recruit, train, mentor, motivate, and retain high-caliber staff across all levels. Conduct performance reviews, manage compensation, and implement development plans. Foster positive employee relations, address concerns, and ensure compliance with labor laws. Manage staffing levels effectively to match demand fluctuations.
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift Fixed shift Morning shift Night shift Rotational shift
Supplemental Pay:

Overtime pay Performance bonus
Education:

Bachelor's (Preferred)
Experience:

Hotel management: 2 years (Required)
Work Location: In person

Application Deadline: 28/07/2025
Expected Start Date: 01/08/2025