Job Description

Company Description
Raffles Hotels & Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Representing the pinnacle of ultra-luxury hospitality within Accor Group, Raffles is currently going through exciting phases of rebirth and expansion.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. Its timeless elegance, refined manners and spirit of generosity ensure that every visitor arrives as a guest, leaves as a friend and returns as family.
Raffles is progressively shaping the future of luxury hospitality, focusing on employee journey and growth.

WHAT YOU WILL BE DOING:

• Functions as the primary strategic business leader with overall responsibility of Hotel Operations to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
• Act as an integral role model, displaying explicit knowledge and awareness of company, brand standards and emotional luxury.
• Think about the future anticipating future trends and opportunities; translate organizational strategy into appropriate local strategy.
• Drive culture of delivering memorable experiences and taking pride in turning moments into memories.
• Attract, train, retain & coach Leadership team who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Establish strong and successful relationships with all stakeholders, including owning company, local authorities and surrounding community.

Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE:

• Prior experience in a luxury hotel General Manager position of a similar positioning as Raffles.
• Proven track record of building a strong service, and quality culture.
• Strong understanding of luxury hotel sales and distribution, with an understanding of the Indian market and international luxury travel.
• Strong people skills and a track record of fostering positive, inclusive, high-performing cultures.
• Is representative of this Iconic Brand of Distinguished Hotels
• Composed and confident in dealing with luxury guests from both India domestic and international origins
• Understands the importance of delivering emotional luxury
• Demonstrated leadership, organizational, and interpersonal skills.
• Creative and innovative mindset.
• Experience in developing and handling socials and weddings.
• Possessing excellent communication skills, superior knowledge of business functions, exceptional budgeting and finance skills and strong leadership qualities
• Min 10 years leadership experience in luxury hospitality

Additional Information
WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

Skills Required