Job Description

"Are you a results-driven hospitality leader with a proven record of managing multi-property hotel operations and building high-performance teams?We are looking for a General Manager - Operations & Sales to lead two established properties in Mumbai and also take charge of launching and stabilizing a new resort in Lonavala. The ideal candidate will be hands-on, guest-obsessed, and operationally sharp.Key Responsibilities:- Build and lead multifunctional teams across both properties- Design SOPs and ensure cross-departmental compliance- Plan and oversee all operations: F&B, Front Office, Housekeeping, Security, Maintenance, Admin- Lead sales, CRM, and direct booking initiatives- Develop marketing campaigns to reduce OTA dependence- Drive guest engagement, customer satisfaction, and repeat business- Own revenue planning, budget compliance, and P&L performance- Coordinate directly with the Board of Directors on key reviewsWhat We're Looking For:- 10-15 years in hotel operations and sales, with at least 3 years in a similar GM or Cluster Head role- Strong leadership in setting up or running multiple hotel properties- Deep experience in guest-focused initiatives, CRM, and SOP development- P&L ownership and budget planning capabilities- Hands-on involvement in team training, sales planning, and revenue optimization- Based in or willing to relocate to Mumbai; must travel to Lonavala frequently" (ref:updazz.com)

Skills Required