Job Description

Department:

Operations

Reports To:

CEO

Location:

Bangalore

Employment Type:

Full-Time

Job Summary

The General Manager - Operations

is responsible for overseeing end-to-end catering operations, ensuring seamless execution of events, operational efficiency, cost control, and superior client satisfaction. The role involves leading multi-functional teams across production kitchens, service operations, logistics, and event execution while aligning closely with the sales team to deliver profitable and high-quality catering solutions.

Key ResponsibilitiesOperations Management

Oversee day-to-day catering operations including production, service, logistics, and event execution. Ensure flawless delivery of catering services for corporate events, weddings, social functions, and large-scale gatherings. Implement and monitor Standard Operating Procedures (SOPs) for kitchen operations, service, and event management. Ensure optimal manpower planning and deployment across events and production units.
Event Execution & Service Excellence

Supervise planning and on-ground execution of events to ensure quality, timeliness, and service standards. Conduct pre-event briefings and post-event reviews with operations teams. Address and resolve operational challenges during events swiftly and effectively. Ensure consistent food quality, presentation, and service across all events.
Financial & Cost Control

Manage operational budgets and control food, manpower, and logistics costs. Monitor food cost, wastage, yield, and inventory management. Analyze event-wise profitability and implement corrective actions to improve margins. Work closely with procurement to manage vendor contracts and negotiate cost-effective sourcing.
Sales & Client Coordination

Collaborate with the catering sales team to support proposals, costing, and feasibility planning. Participate in client meetings, tastings, and site visits when required. Ensure smooth handover from sales to operations with complete understanding of client requirements. Act as an escalation point for key clients during high-value or complex events.
Team Leadership & Development

Lead, mentor, and develop operations, kitchen, and service teams. Conduct performance reviews and identify training needs. Foster a culture of accountability, teamwork, and continuous improvement. Ensure compliance with labor laws, HR policies, and workplace discipline.
Quality, Hygiene & Compliance

Ensure strict adherence to food safety, hygiene, and statutory regulations (FSSAI, local authorities). Conduct regular audits of kitchens, stores, and event sites. Implement corrective and preventive actions based on audit findings. Ensure health, safety, and sanitation standards are consistently met.
Vendor & Stakeholder Management

Manage relationships with vendors, venues, and logistics partners. Evaluate vendor performance and ensure service level agreements are met. Coordinate with external agencies for equipment, decor support, and manpower as required.
Key Performance Indicators (KPIs)

Operational efficiency and event execution quality Food cost percentage and wastage control Client satisfaction and repeat business Adherence to budgets and profitability targets Compliance and audit scores
Qualifications & Experience

Bachelor's degree in Hotel Management / Hospitality Management or related field MBA or equivalent management qualification preferred 10-15+ years of experience in hospitality or catering operations Minimum 4-6 years in a senior operations leadership role within catering or event-based hospitality
Skills & Competencies

Strong operational leadership and team management skills In-depth knowledge of catering operations and event execution Excellent planning, coordination, and problem-solving abilities Financial acumen with strong cost-control expertise Ability to manage multiple events in high-pressure environments Strong communication and client-handling skills
Preferred Experience

Background in premium catering companies, banquet operations, or five-star hotels Experience handling large-scale events (500-5,000+ covers)
Job Type: Full-time

Pay: ?1,000,000.00 - ?1,500,000.00 per year

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person