Job Description

Key Responsibilities

Manage daily operations across 8 outlets to ensure smooth functioning Lead, motivate, and train store teams to deliver consistent service and customer delight Implement and monitor SOPs for quality, hygiene, and efficiency across outlets Conduct regular audits for staff performance, compliance, and outlet upkeep Oversee P&L for all outlets: control costs, optimize resources, and maximize profitability Manage supply chain, vendor coordination, and inventory systems Resolve escalated customer concerns with effective service recovery Work closely with management on promotions, product launches, and business growth plans Travel daily/weekly across all outlets for monitoring and support Ensure readiness for festive seasons and peak sales periods with manpower planning
Candidate Profile

10+ years of experience in F&B, QSR, Cafe, or Bakery multi-outlet operations Proven track record in team handling (large staff strength) Strong operational know-how with attention to detail in process implementation Confident in managing P&L, budgeting, and reporting Flexible with shifts, weekends, and festive workload Strong communication, leadership, and problem-solving skills
Job Types: Full-time, Permanent

Pay: ₹23,876.87 - ₹60,000.00 per month

Application Question(s):

have you made any training and development modules and trained your team? are you able to make SOP's and make your team follow the same? have you handled a team of 50 or more employees at once? do you have your own vehicle to travel between outlets?
Experience:

Management: 10 years (Required) Hospitality: 6 years (Required)
Location:

New Delhi, Delhi (Required)
Shift availability:

Night Shift (Required) Day Shift (Required)
Willingness to travel:

75% (Required)
Work Location: In person