Oversee day-to-day operations of all departments (Laboratory, Radiology, Front Office, HR, Accounts, Corporate & Marketing).
Ensure efficient workflow, timely report delivery, and adherence to turnaround time (TAT).
Monitor equipment maintenance, calibration, and AMC compliance.
Ensure proper utilization of resources and control operational expenses.
2. Business Development & Revenue Growth
Develop and implement strategies to increase footfall and revenue.
Identify new business opportunities such as corporate tie-ups, doctor referrals, health camps, and wellness packages.
Review daily revenue reports and drive team performance towards achieving monthly targets.
Collaborate with marketing and corporate teams to expand business presence.
3. Quality & Compliance
Ensure compliance with NABL/NABH/ISO and other regulatory standards.
Monitor sample handling, accuracy of results, and patient data confidentiality.
Conduct periodic internal audits and ensure corrective actions.
Maintain safety and infection control protocols.
4. Human Resource & Team Management
Lead, motivate, and supervise staff across all departments.
Ensure adequate staffing, training, and skill development.
Conduct performance appraisals and implement employee engagement initiatives.
Enforce HR policies and ensure discipline across the organization.
5. Financial & Administrative Control
Oversee budgeting, cost control, and financial reporting.
Approve vendor payments and maintain good relationships with suppliers and partners.
Monitor cash flow, billing accuracy, and receivable management.
Ensure all statutory and tax compliances are met.
6. Customer Service & Patient Experience
Maintain high standards of patient care and service delivery.
Handle escalated patient complaints and ensure quick resolution.
Review patient feedback and implement improvement plans.
Promote a patient-centric culture across all departments.
7. Strategic Planning & Reporting
Assist management in long-term planning and business expansion.
Prepare monthly MIS reports and performance reviews.
Analyze business performance metrics and implement corrective actions where needed.
Job Type: Full-time
Benefits:
Paid sick time
Provident Fund
Work Location: In person
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