Job Description

Job Overview :
We are seeking an experienced and dynamic General Manager to lead and oversee the day-to-day operations of a boutique beach resort featuring bungalows and an in-house restaurant. The ideal candidate must be comfortable working in a small, hands-on environment and should possess strong leadership, strategic thinking, and operational management skills. This role requires someone who can maintain high service standards, streamline operations, and enhance guest satisfaction while effectively managing a compact yet dedicated team.
The General Manager will report directly to the founders and stakeholders and will be responsible for driving business growth, financial performance, and overall operational excellence.
Job Responsibilities:
Oversee end-to-end resort operations, ensuring smooth functioning across accommodation, restaurant, housekeeping, guest services, and maintenance.
Develop and implement business strategies aligned with long-term goals and annual targets.
Lead, mentor, and manage team members, fostering a positive, high-performance work culture.
Manage budgeting, financial planning, forecasting, and cost control to ensure profitability.
Monitor and analyze occupancy trends, guest feedback, and market insights to enhance services and offerings.
Ensure compliance with hospitality regulations, safety standards, and internal policies.
Maintain strong relationships with guests, vendors, suppliers, and external partners.
Oversee recruitment, training, and performance evaluations to ensure a skilled and motivated workforce.
Prepare periodic reports for the management on performance, opportunities, and operational challenges.
Ensure exceptional guest satisfaction by establishing and continuously improving service standards.
Job Requirements :
Bachelor's degree in Hospitality Management, Business Administration, or related field (Master's preferred).
Minimum 5+ years of experience in a managerial role, preferably as a General Manager, Resort Manager, or similar position in the hospitality industry.
Strong understanding of hospitality operations, including rooms, F&B, guest services, and administration.
Proven financial management skills, including budgeting, forecasting, and P&L handling.
Excellent leadership, communication, and interpersonal skills.
Ability to work in a small boutique environment and manage multiple functions hands-on.
Strong problem-solving capabilities with a proactive and strategic mindset.
Ability to work under pressure, multitask effectively, and maintain attention to detail.
Willingness to work flexible hours as per operational needs.
Candidates must clearly understand the differences between managing a small boutique resort vs. a large corporate hospitality chain.
Preference given to candidates who can work independently, take ownership, and adapt to a close-knit work environment.
Location : North Goa

Skills Required