Job Description

:
General Manager (GM) - Sales & Marketing, Invana.
The focus is on ownership of the end-to-end customer experience, consistent pipeline building, and deep alignment with wellness positioning and hospitality sales:
Position: General Manager - Sales & Marketing, Invana (Corporate Productivity & Wellness Hub)
Location: Siliguri, West Bengal
Reports To: Founder's Office / Managing Trustee
Experience: 3+ years in hospitality sales, with proven exposure to wellness, retreats, or corporate engagements
Qualification: MBA in Marketing or equivalent preferred
Role Overview
The General Manager (Sales & Marketing) at Invana will take complete ownership of generating and maintaining a healthy pipeline of corporate clients, groups, and wellness seekers, and ensuring they have a seamless, high-quality end-to-end experience. This role is both strategic and operational--driving occupancy, revenue, and brand positioning, while personally owning client experience from first touch to final feedback.
Requirements
Sales & Business Development

• Identify and target high-potential B2B and B2C segments:

• Corporates (HR, L&D, CSR, and Admin heads)

• Government departments

• Event planners and offsite organizers

• Wellness travel agencies, tour operators, and retreat curators

• Develop and execute a focused outreach and sales strategy to convert leads into long-term clients

• Proactively sell Invana's all-inclusive 5/10-day packages, including wellness programs, workshops, and corporate productivity modules

• Build and nurture a robust pipeline through cold calling, referrals, networking, and industry events

Client Experience Ownership

• Ensure every guest's journey--from inquiry to departure--is smooth, personalized, and memorable

• Act as the single point of contact for client groups, resolving issues swiftly and delightfully

• Collaborate with internal teams (operations, culinary, housekeeping, wellness) to ensure every touchpoint delivers a premium experience

• Gather and act on client feedback to continuously improve offerings

Marketing & Brand Visibility

• Collaborate with the marketing team to craft tailored campaigns for corporate clients and wellness travelers

• Launch seasonal promotions, partner tie-ups, and high-impact digital and offline activations

• Ensure the Invana brand is positioned as India's leading residential wellness and productivity hub

Revenue & Performance Tracking

• Use CRM and analytics tools to track leads, conversions, and occupancy trends

• Share weekly/monthly reports with leadership on pipeline status, revenue forecasts, and key performance metrics

• Align with revenue management to optimize pricing, capacity utilization, and client lifetime value

Ideal Candidate Profile

• Minimum 3 years in Sales/Marketing roles within the hospitality, wellness, or experiential travel industry

• Strong network and experience in dealing with corporate clients and event planners

• Demonstrated ability to own customer experience end-to-end, not just sales closure

• Familiarity with CRM tools, pipeline management, and structured reporting

• Passion for wellness, hospitality, and building something new and premium

• Entrepreneurial mindset with the ability to operate with autonomy

Bonus Traits

• Experience launching or scaling a boutique wellness retreat, co-working retreat, or offsite property

• Strong storytelling and presentation skills

• Ability to balance hustle with hospitality--a go-getter who is warm and grounded