Job Description

Job Title: General Manager / Senior Manager - Hotel Operations

Location: Motera, Ahmedabad

Experience: 20+ Years in the Hotel / Hospitality Industry

Employment Type: Full-Time, On-site

About the Role:

We are seeking a highly experienced and dynamic General Manager / Senior Manager to oversee the entire hotel operations at our flagship property in Motera, Ahmedabad. The ideal candidate will have a proven track record in managing upscale or luxury hotels, delivering exceptional guest experiences, leading high-performance teams, and optimizing operational efficiency.

Key Responsibilities:

Leadership & Management:

Lead, mentor, and manage all heads of departments (Front Office, Housekeeping, F&B, Sales, HR, Maintenance, etc.)

Set a strong example in professionalism, customer service, and operational discipline.

Guest Experience:

Ensure high levels of customer satisfaction by delivering personalized, seamless service.

Handle VIP guests, complaints, and escalations with promptness and discretion.

Operational Oversight:

Oversee daily hotel operations ensuring smooth coordination across all departments.

Maintain standards in hygiene, safety, and hospitality best practices.

Business Strategy & Performance:

Achieve and exceed revenue, occupancy, and profit targets.

Monitor market trends, analyze performance metrics, and implement strategic decisions.

Sales & Marketing:

Coordinate with the sales and marketing team to attract corporate and leisure guests.

Foster partnerships with local tourism boards, travel agencies, and event planners.

Financial & Budgeting:

Prepare and manage operational budgets and forecasts.

Monitor expenses and ensure financial controls are in place.

Compliance & Governance:

Ensure legal and regulatory compliance in all areas of hotel operation.

Oversee safety, health, and environmental protocols.

Key Requirements:

Bachelor's Degree in Hotel Management / Hospitality / Business Administration (MBA preferred).

Minimum 20 years of experience in the hotel industry, including at least 5 years in a senior leadership role.

Strong understanding of hotel operations, customer service, and revenue management.

Demonstrated ability to lead large teams and manage multi-department functions.

Hands-on experience in pre-opening, repositioning, or large-scale renovation projects is a plus.

Excellent communication, leadership, negotiation, and interpersonal skills.

Fluency in English, Hindi, and Gujarati preferred.

Job Type: Full-time

Pay: ₹125,000.00 - ₹150,000.00 per month

Work Location: In person