Job Description

Responsible for management and coordination of operations across PTP, OTC and RTR towers in the capacity of an SDL - Experience in Travel vertical (Hotel Aggregator) and working knowledge of Tableau is an added advantage Drive SLA delivery across all processes, transformation initiatives, quality and general administration for a key F&A client. Responsible for client management, manage communication with them aiming at building excellent relationships in a high visibility account - ability to not only work under pressure but perform in those circumstances Responsible for team management and people development; Support learning and development initiatives; Build cross-functional teams Support farming and new business initiatives P&L accountability - manage P&L for assigned account/portfolio, meet and exceed financial goals Collaborating with other internal teams on various initiatives /projects/tasks requiring assigned account participation.
Competencies/ Skill Required:


In depth F&A operations management with core industry domain experience - Preference towards PTP domain in the travel / hotel aggregator space Experience of working in a milestone and deadline driven environment Ability to influence leadership, work with people and drive towards common solutions and issue resolution. Proven business acumen, with experience of managing large teams (200+) Ability to liaise with different departments and business owners as required Coaching skills; coaching operation leaders and teams enabling them to deliver on their operational goals Excellent communication and presentation skills. Good numerical and analytical ability.

Qualifications

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15+ years relevant experience with Travel F&A operations / GBS Environment Preferred: BCom/Post Grad - finance qualification.

Job Location

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