The role of the General Manager - CRM is to oversee all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.
The CRM Manager is a key pillar in the business's income generation strategy and he/she serves to maximize consumer retention and the acquisition of new consumers, therefore enabling the business to achieve its consumer base targets and ultimately its financial goals.
KEY DELIVERABLES/ RESPONSIBILITIES :
- Build & maintain relationships with clients.
- Escalating & resolving the concerns as raised by clients.
- Conduct business reviews to make sure that the clients are satisfied with the service.
- Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.
- Responsible for leading the Post Sales CRM Operations, payments and collections.
- Ensure regular monitoring of project, progress and update the clients on the same.
- Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.
- To maintain relationship with clients and coordinate on client queries post booking formalities till possession.
- To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
- Ensure the compliance with the process and procedures made by the company and ensure its effective implementation during the complete process.
- To identify the discrepancies and keep them into the notification of the Management at the right time.
- To prepare various reports on daily, weekly, quarterly and monthly basis.
- Excellent communication and interpersonal skills.
- Good hands on experience in advance excel formulas and have handled ERP (Sales Tracking Software)
- Experience in real estate industry.
EDUCATION / DESIRED PROFILE :
- Graduate/MBA with 10+years experience in the same profile.
- Excellent communication writing and speaking skills.
COMPETENCIES/ SKILL SET :
- Proven work experience as a CRM.
- Solid background in customer acquisition strategies
- Technical expertise with CRM and analytical systems
- Knowledge of online marketing methods and best practices
- An ability to manage marketing projects end-to-end
- Strong communication skills along with a customer-oriented attitude
Job Types: Full-time, Permanent
Pay: ₹125,000.00 - ₹150,000.00 per month
Benefits:
Cell phone reimbursement
Flexible schedule
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund
Work from home
Experience:
total work: 8 years (Preferred)
Work Location: In person
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