Job Description

Roles and Responsibilities

Business & Process

- You are highly collaborative and will develop a vision to advance our organizational goals.

- Present to clients and prospective clients on results of current projects as well as new business opportunities in relation to operations, analytics, and strategic offerings.

- Contribute to the success of the overall team by participating or co-leading training, commercialization prep, product, or partnership development initiatives as needed.

- Lead complex client engagements by closely coordinating business and technical resources for ongoing projects.

- Align with local Finance for office P&L management ensuring we are meeting and not exceeding set budgets.

- Foster day-to-day relationships with technology partners; meet with new technology companies as needed.

- Support teams to build central repositories of process docs, technology evaluations, and recommendations on workflows.

- Manage communication with counterparts overseas and build relationships with stakeholders.

- Oversee overall financial management, planning, systems, and controls.

- Negotiate contracts with local providers when required.

- Review existing operational processes and develop and deploy new ways of working.

- Document all processes and client/market specific nuances to ensure highest standard of delivery.

- Ensure all deliverables are met as per deadlines.

- Resource management to support the varying needs across the markets and clients.

- Identify opportunities to implement new tools to create cutting edge solutions.

- Play a significant role in long-term planning, including an initiative geared toward operational excellence.

- Escalation and resolution management.

- Put processes and structure in place to ensure on-time and accurate delivery of services.

- Create externally facing use cases and communications that showcase the capabilities from the GCC.

- Participate in new business pitches as needed.

People & Culture

- Create a vibrant, high-performance work culture.

- Manage a team of 1,000 + people and be responsible for their performance and growth.

- Source candidates locally and generate a pipeline through industry outreach programs as well as external recruitment agencies.

- Set up training for all new starters and participate in the up skilling of existing teams.

- Set up practices that will build a culture of excellence and talent retention:

Conflict resolution

Clearly defined jobs and roles so there are clear performance metrics

Create career progression for each member of the team

Mentor and train the local team to ensure career growth and job satisfaction

- Work with HR on an employee engagement calendar with a goal to upskill talent and reduce churn rate

Skills Required

- Excellent quantitative and analytical skills with the ability to draw conclusions based on data.

- Ability to investigate, analyse and solve problems while clearly communicating results.

- Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly.

- A strong attention to detail, well organised, and possesses the ability to prioritise multiples tasks under pressure.

- Excellent project management and time management skills.

- Ability to work collaboratively as part of a cross-functional team.

- Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment.

- Ability to manage multiple stakeholders and priorities.

- A positive, \'can-do\' mindset.

Qualifications & Experience -

- 18+ years\' experience managing large scale, commercial operations with a team of 800+.

- Experience in the Media and Advertising industry.

- A post graduate degree in a technical discipline.

- An MBA or equivalent management degree would be preferred.

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