Job Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the outstanding service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running efficiently every single day.

Job overview and responsibilities

• Responsible for day to day operational, financial and personnel performance of assigned domestic outstation
• Establishes or implements goals and standards to maintain and control operational standards, service levels, costs, and safety requirements, including security checkpoint and GSC responsibilities
• Monitors performance against plans and initiates corrective actions to improve results
• Resolves and supports equipment, facilities, staffing, and training needs to achieve station operations goals
• Participates as team member to headquarters support organizations, as well as other United operating departments in coordinating their responsibilities
• Coordinates and provides functional mentorship and supervision of contracted ground handling agents
• Represents airport activities to federal, state, and city agencies as well as the FAA
• Responsible for day-to-day operational performance of assigned domestic outstation
• Maintains a safe, clean and reliable operation
• Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable labor groups
• Directs station activities to ensure outstanding customer service, which includes, mainline, express and partner airlines
• Responsible for maintaining station facilities, equipment, and professional appearance standards for all United employees
• Responsible for performance management and ongoing professional developmental support of direct reports and "dotted line" reports
• Responsible for compliance with Stations controls and Internal Audit standards
• Manages the station budget, staffing forecasts and resource requirements
• Maintain strong working relationships with OAL / airport authorities / vendors / governmental authorities ( FAA / TSA / CBP)/internal divisions
• Manage vendor service contracts as the need arises

Qualifications - External

Required

• College degree or proven experience
• 6-8 yrs of relevant management experience in Airport Services environment or equivalent experience
• Knowledge of airport operations to include; hub operations, terminal/ramp operations and ATO, and related technology
• Ability to work in a dynamic, fast paced operational environment
• Knowledge of station controls and Internal Audit standards
• Analytical thinking, goal-directed leadership and service-oriented performance
• Knowledge of operational Corporate policies and procedures
• Strong communication and interpersonal skills
• Demonstrated ability to develop and empower personnel
• Strong problem solving skills and strive for excellence
• Must be flexible to work all shifts and, when vital, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Travel requirement (insert)
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Qualifications

Qualifications - External

Required

• College degree or proven experience
• 6-8 yrs of relevant management experience in Airport Services environment or equivalent experience
• Knowledge of airport operations to include; hub operations, terminal/ramp operations and ATO, and related technology
• Ability to work in a dynamic, fast paced operational environment
• Knowledge of station controls and Internal Audit standards
• Analytical thinking, goal-directed leadership and service-oriented performance
• Knowledge of operational Corporate policies and procedures
• Strong communication and interpersonal skills
• Demonstrated ability to develop and empower personnel
• Strong problem solving skills and strive for excellence
• Must be flexible to work all shifts and, when vital, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
• Travel requirement 10%
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.