Job Description

Location: Surat (Gujarat), IndiaJob Type: Full-Time, remoteExperience Level: 6 to 10+ yearsSalary range: Competitive base + commission with accelerators, equity potential for top performersAbout UsGEMGEM is a C2C luxury jewellery marketplace dedicated to the U.S. market, enabling individuals to buy and sell authenticated fine jewellery valued at US$1,000 and above. The platform delivers a trust-first experience by ensuring 100% authenticity through IGI certification, along with value-added services such as refurbishment and resizing. By combining rigorous verification with seamless buyer and seller interactions, GEMGEM provides a safe, transparent, and elevated marketplace for high-value jewellery.Role Overview- We are seeking an experienced Sales Lead to build and scale GEMGEM's US sales operations. - This role owns US revenue growth and leads a high-performance sales and concierge team delivering a white-glove experience to premium buyers.- This is a hands-on leadership role combining strategy, team building, and direct involvement in high-value deals.Key Responsibilities :Revenue & Strategy :- Own and execute the US sales and revenue plan with clear monthly and quarterly targets- Monitor performance, analyse gaps, and optimise conversion efficiency- Work closely with Marketing to align revenue targets with acquisition efficiencyTeam Leadership :- Build, hire, and manage a high-performing sales and VVIP concierge team- Lead onboarding, coaching, and performance management- Foster a results-driven, accountable sales culturePremium Sales Execution :- Deliver a structured white-glove sales experience for high-value buyers- Ensure fast follow-ups, consultative selling, and high-touch closing- Personally support and close complex, high-ticket deals when requiredProcess, Tools & Data :- Create simple, repeatable sales processes, scripts, and playbooks- Track pipeline, forecasting, and performance using CRM tools (HubSpot/Salesforce)- Use data to improve conversion rates, sales cycle time, and customer satisfactionPartnerships & Cross-Functional Work :- Build partnerships with jewellers, influencers, and referral sources- Collaborate with Product and Operations to improve inventory conversion and buyer experienceRequired Experience & Skills :- 6-10+ years of experience in luxury, high-ticket, or premium B2C sales- Proven track record of meeting or exceeding sales targets- Experience hiring, leading, and scaling sales teams- Strong CRM and pipeline management discipline- Excellent English communication and negotiation skills- Comfortable working with high-net-worth customers- Calm, confident, and professional selling styleNice to Have :- Experience in luxury goods, jewellery, or marketplaces- Exposure to the US market- Understanding of conversion metrics and sales funnelsWhy Join GEMGEM?- Be part of a fast-growing luxury marketplace- Lead and shape GEMGEM's US sales expansion- High ownership, high-impact role- Opportunity to build a scalable, premium sales organisation (ref:updazz.com)

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