Job Description

Job Title: GEM Portal Expert - IT & Office Automation (Q2 Category)

Location:

[Krishna Nagar Lucknow]

Job Type:

Full-Time

Experience Required:

Minimum 2-4 years (GEM-specific experience mandatory)

:

We are looking for a skilled and experienced

GEM Portal Expert

who has comprehensive knowledge and mastery of the

Government e-Marketplace (GeM)

platform. The ideal candidate must have hands-on experience working for businesses or organizations that

sell products under the Q2 Category

, specifically

IT equipment and office automation products

.

Key Responsibilities:

Manage end-to-end operations on the GEM portal, including product listings, bidding, order processing, invoicing, and payment tracking. Ensure accurate and optimized listing of products in the

Q2 Category

(IT & Office Automation), complying with all GEM guidelines. Monitor tenders and bids relevant to the business's product portfolio and submit competitive, compliant bids. Handle buyer communications, including responding to queries, negotiation requests, and order clarifications. Stay updated with all GEM policies, procurement norms, and system updates. Coordinate with internal departments (sales, logistics, finance) to ensure smooth fulfillment of GEM orders. Manage documentation for GEM, such as catalog uploads, OEM authorizations, compliance certificates, and performance reports. Resolve issues or disputes arising on the GEM portal, including delivery delays, payments, or technical rejections. Generate reports and MIS data related to GEM transactions and performance.

Key Requirements:

Expertise in GEM Portal

: Must have in-depth operational knowledge of all features of the GeM portal, including cataloging, bid submission, and order lifecycle.

Category-Specific Experience

: Must have directly handled GEM work for

IT equipment and office automation products

listed under the

Q2 Category

.

Experience

: Minimum 2-4 years of dedicated experience working with GEM for a registered seller entity.

Detail-Oriented

: Precision in compliance, documentation, and bid submission.

Communication & Coordination

: Strong interpersonal and coordination skills to handle buyers, suppliers, and internal teams.

Tech-Savvy

: Comfortable working with online portals, MS Excel, and digital documentation.

Preferred Qualifications:

Bachelor's degree or diploma in Business, Commerce, IT, or a related field. Knowledge of government procurement policies and public sector tendering procedures. Experience in dealing with government departments or PSUs is a strong plus.
Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Flexible schedule
Work Location: In person