Job Description

: GeM Executive - System IntegratorPosition Overview

The GeM Executive will be responsible for managing end-to-end activities on the Government e-Marketplace (GeM) portal for a system integration company. This role includes creating Level-1 (L1) bids, assisting clients with procurement of company products/services, preparing and adding items to the cart, responding to buyer requests, and handling GeM-related incident management to ensure smooth operations.

Key ResponsibilitiesGeM Portal Operations

Create L1 (Lowest Price) quotations as per buyer requirements and tender guidelines. Upload product details, technical specifications, compliance parameters, and pricing on the GeM portal. Assist clients in procurement by preparing carts on their behalf and ensuring correct product/service selection. Manage catalogue updates, product listings, and documentation as per GeM policies. Respond to Buyer Requests for Quotation (RFQs), Bids, and Reverse Auctions on time and with accurate details. Track orders, acceptance, OEM authorizations, and ensure timely completion of procurement workflows.

Client Assistance & Coordination

Support clients in understanding GeM processes, category mapping, product identification, and procurement steps. Coordinate with the internal sales, technical, and finance teams for pricing, specifications, and compliance. Provide proactive follow-up with buyers for bid status, order confirmation, and post-order queries. Assist in resolving mismatches, compliance clarifications, and documentation needs from clients.

Incident & Issue Management

Manage GeM portal-related incidents, including technical issues, listing errors, category mismatches, or rejection cases. Raise tickets with GeM support and ensure timely resolution. Maintain logs of issues, resolutions, and recurring problems to improve workflow. Coordinate with OEMs or internal teams for any required escalations or approvals.

Documentation & Reporting

Maintain records of all bids, responses, orders, and procurement activities. Prepare daily/weekly MIS reports on GeM activities, RFQs handled, L1 conversions, and order pipeline. Track bid deadlines, updates, policy changes, and compliance guidelines on the portal.

Required Skills & Qualifications

Minimum 3 years of experience working on the GeM portal (mandatory). Strong understanding of GeM procurement processes, bid submission, L1 creation, and category mapping. Experience working with system integrators, IT/Surveillance product listings, or service-based offerings is preferred. Good knowledge of documentation, compliance paperwork, OEM authorizations, and bid formats. Proficiency in MS Excel, documentation, and online portal operations. Strong communication skills for client coordination and query handling. Ability to manage multiple bids, deadlines, and client requests simultaneously. Graduation in any domain (technical background preferred but not mandatory).

Key Competencies

Detail-oriented and process-driven Strong follow-up and coordination skills Problem-solving and incident-management ability Client-handling and professional communication Ability to work independently and meet strict timelines
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

What is Tender? Explain in 25 words. What is GeM? Explain in 25 words.
Experience:

total work: 1 year (Preferred)
Work Location: In person