Job Description

:
Role Purpose
The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects.
They will use a mix of consultative skills, technical expertise to effectively integrate packaged technology into our clients business environment and achieve business results.
Candidates in this role will also contribute to pre-sales support and practice development activities for their respective technical area of expertise.
This role requires experienced candidates for several positions and seniority levels
Do
Delivery:

• Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project
• High level design, detailed design and develop technical / integration solutions to meet those needs
• Work with clients to understand their business needs and processes
• Participate in technical and technology workshops to understand and deliver integration requirements
• Drive client discussions to define the integration requirements and translate the requirements to the technical solution
• Provide training and support to end-users
• Write technical specifications and test plan for development team to ensure test driven development
• Manage projects and timelines

• Provide expert support to various projects and delivery engagements as and when required

• Drive innovation/transformation agenda in large existing accounts, provide delivery
• Provide delivery support and escalation management
• Interaction with SAP and with party partners

Practice development

• Capacity Building - Mentoring teams, driving certifications etc.,
• Capability Building - Developing tools, automation and GenAI frameworks, best practices etc.,

Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Delivery Head/Manager
xc2xb7 To report on project progress
xc2xb7 To manage client escalation
xc2xb7 To seek any help that is required to deliver requirements successfully
Practice/Competency & Manager
xc2xb7 Guide, develop, mentor fresher in SAP
xc2xb7 Seek support for upskilling/certification
xc2xb7 Develop reusable components for common requirements
Pre-sales Manager
xc2xb7 Provide technical inputs for proposal
xc2xb7 Provide resource requirement for proposed solution of respective track
xc2xb7 Participate client meetings/orals/workshops
External
Process/Business owner from
Clients Project team
xc2xb7 Understanding the scope and business requirement
xc2xb7 Prepare technical specification and test plan to start development work
xc2xb7 Act as POC for respective technical module / workstream throughout the project lifecycle (Design-Develop-support)
Display
Lists the competencies required to perform this role effectively:

• Technical Competencies/ Skill

Competency Levels
Foundation
xc2xb7 Business requirement / scope understanding of respective technical area
xc2xb7 Prior work experience in respective SAP technical area
xc2xb7 People & Customer management
Competent
xc2xb7 Technical expertise in respective SAP technical module
xc2xb7 SAP technical consulting experience including customer facing, implementations, roll outs & expert advisory assignments in S/4HANA environment

• Good understanding of technical aspects of integration with other SAP modules

Expert
NA
Master
NA

• Behavioral Competencies/Secondary Skills

• Experienced in a multi-cultural, multi-location distributed global delivery setup
• Excellent communication skill in verbal and written English
• Very good capabilities and experience in people management and stakeholder management

Deliver
No.
Performance Parameter
Measure
1
Job Knowledge
xc2xb7 Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module
2
Customer Satisfaction
xc2xb7 As defined by clients SLAs
3
Manging change & Improvement
xc2xb7 Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective
xc2xb7 Measure overall adaptability/flexibility to move from one project to another project
4
Functional Leadership
xc2xb7 Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively
5
Customer Responsiveness
xc2xb7 Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner
Cloud-PaaS-GCP-Google Cloud Platform