Job Description

Qatar Airways is seeking experienced professionals for the role of GBS Transition Officer based at Combined Delivery Center (CDC) in Ahmedabad, India.
The GBS Transition Officer plays a critical role in operationalizing the migration of processes from Qatar Airways' Doha operations to the Combined Delivery Centre (CDC) in India. This position ensures that all transition waves are executed seamlessly, adhering to agreed timelines, quality standards, and compliance requirements. The role focuses on coordinating knowledge transfer (KT), on-the-job training (OJT), and readiness activities, while monitoring cutover and ramp-up phases to maintain business continuity. Acting as the primary link between the Transition Manager, service line leads, and support functions (HR, IT, Facilities), the officer ensures that resources, infrastructure, and documentation are in place for each wave. Success in this role directly impacts the stability of post-transition operations, stakeholder confidence, and achievement of Qatar Airways' strategic objectives for global service deliver.
Responsibilities:

• Transition Wave Execution - Coordinate KT/OJT schedules, trainer availability, and resource onboarding to ensure readiness for each transition wave.
• Cutover & Ramp-Up Support - Monitor cutover activities and ramp-up progress; escalate issues promptly to achieve smooth go-live and SLA adherence.
• Progress Tracking & Reporting - Update trackers and dashboards with wave status, tollgate sign-offs, and readiness metrics to provide accurate visibility to PMO and leadership.
• Issue Resolution & Escalation - Identify operational blockers during KT/OJT and ramp-up; liaise with service line leads and support teams to minimize delays and maintain timelines.
• Compliance & Documentation - Ensure SOPs, training records, and tollgate documents are updated and stored in SharePoint Teams site to support audit readiness and governance standards.
• Stakeholder Coordination - Work closely with HR, IT, Facilities, and trainers for access provisioning, seating, and infra readiness to enable uninterrupted transition execution.
• Perform other department duties related to his/her position as directed by the Head of the Department

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.
Together, everything is possible
Qualifications
Qualifications Required:

• Bachelors degree with Minimum 3 years of job - related experience
• Previous experience in Shared ServicesGBSGCC BPO transition function
• Strong coordination and organizational skills.
• Ability to manage multiple transition waves simultaneously.
• Proficiency in MS Excel and SharePoint for reporting and documentation.
• Effective communication and stakeholder engagement.
• First class collaboration and team working
• Ability to work independently and develop solutions within scope of accountability

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=230305

Skills Required