The Gate Representative is the first point of contact for all our guests, ensuring a warm, professional, and personalized welcome. This role goes beyond the entrance -- contributing to customer relationship management, social media engagement, corporate outreach, and ongoing marketing initiatives to attract new patrons and keep our existing guests returning.
Key Responsibilities:
Guest Experience:
Greet and welcome guests upon arrival with warmth and professionalism, handle VIP arrivals with discretion, and coordinate with the host/hostess for smooth seating.
Customer Data & Feedback
:Maintain and update customer data profiles in Excel, track guest preferences and visit history, collect feedback gently, and share insights with management.
Marketing Support
: Assist in designing elegant marketing flyers and campaigns to target returning guests and attract new ones.
Social Media & Branding:
Post high-quality photos, videos, and reels on the restaurant's official social media profiles; engage with followers through comments, messages, and interactive content.
Corporate Client Development
:Build and maintain relationships with corporate customers for events, business lunches, and bulk bookings; proactively reach out to nearby offices, hotels, and business hubs.
Customer Acquisition:
Participate in initiatives to attract new customers regularly -- including networking, local community outreach, and targeted promotional activities.
Brand Representation:
Act as an ambassador for the restaurant in all interactions, both offline and online, ensuring consistent brand voice and image.
Event Coordination Support:
Assist in welcoming and organising guests during special events and corporate gatherings.
Requirements:
Prior experience in luxury hospitality, fine dining, or guest relations preferred.
Strong networking skills and confidence in approaching corporate and high- profile clients.
Excellent communication skills in English (additional languages are a plus).
Proficiency in Microsoft Excel for customer database management.
Basic design skills (Canva, Photoshop, or similar) for creating promotional flyers.
Familiarity with Instagram, Facebook, and other social media management.
Creative thinking for customer engagement and marketing strategies.
Professional appearance and adherence to fine dining etiquette.
Ability to work flexible hours, including evenings, weekends, and holidays.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?25,000.00 per month
Work Location: In person
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