Job Description

Location : Pune, Maharashtra

Key Responsibilities

Guest Engagement & Game Demonstration

+ Greet and welcome mall visitors in a friendly, energetic manner. + Explain how to play remote-control games--show customers how to operate and guide them through gameplay.
+ Resolve questions or confusion about controls, scoring, safety, or usage.

Operational Support & Game Maintenance

+ Continuously monitor game stations to ensure they are running smoothly. + Perform light maintenance and basic troubleshooting: reset games, clear jams, replace batteries or controllers, clean surfaces.
+ Report or log any technical issues beyond minor fixes to the maintenance team or supervisor.
+ Conduct regular inspection routines ("game tap") to check functionality and readiness.

Customer Service & Communication

+ Answer customer questions clearly and courteously; assist with gameplay experience. + Provide outstanding customer service--enabling a fun, safe, and inclusive environment.
+ Process game credits or tokens help with card or point system queries.

Safety & Cleanliness

+ Ensure the gaming zone stays neat, clean, and hazard-free. + Encourage safe gameplay behavior and respond appropriately to customer conduct issues.

Requirements

Qualifications & Skills

Diploma,ITI, Any graduation Strong verbal communication ability, enthusiastic and customer-focused. Comfortable explaining game mechanics and instructing various age groups. Basic technical aptitude--confident in resetting or troubleshooting controllers and simple hardware issues. Reliable, responsive, and able to stand or walk for extended periods. Prior experience in retail, customer service, or an arcade/gaming environment is a plus. Flexibility to work evenings, weekends, and peak holiday shifts.

Ideal Traits

Friendly, approachable, and patient--capable of engaging customers in an inviting manner. Energetic, quick learner with hands-on aptitude for equipment operation. Organized and safety-conscious--attentive to both customer flow and machine upkeep. Team player--able to collaborate smoothly with co?workers across customer service or maintenance teams.


Qualifications & Skills :
Diploma, ITI , Or Any Graduation