Job Description

GALLAGHER IS HIRING FOR INSURANCE BACK OFFICE PROCESS.

I. Position Summary

Service Support Management

plays a crucial role in

o Managing corporate customer support operations

o Ensuring high-quality Renewal & New Business service delivery

o Participate in strategic renewal meetings

o Ensuring smooth delivery of GCoE services

o Co-ordinate with Service Team Managers to identify opportunities/development areas.

I. Primary Responsibilities

Act as dedicated member from GCoE for Account Executives & Account Handlers

Responsible for end to end support of the policy lifecycle services

Participate in Renewal Strategic review meetings alongside Executives & Handlers

Support a team of 4 to 6 Onshore Account Handlers

Take Proactive measures to initiate pre and post-renewal activities promptly

Monitor and follow up on triggered activities, ensuring their accuracy and timely completion

Handle queries effectively, aiming to minimize re-work at service center

Collaborates with branch to identify activities that can be offshored to service center

Maintain a positive relationship with branch staff to enhance overall customer experience.

I. Minimum Qualifications

Education: Bachelors/ Masters

Work Experience

1. Graduate with minimum 4 years of experience in UK/US Insurance Domain

2. Insurance certification - good to have

3. Transition/onboarding of service - good to have.

Interested candidates can share resume to muskan_shaikh@ajg.com

Job Type: Full-time

Pay: ₹500,000.00 - ₹1,000,000.00 per year