Job Description

Key Responsibilities

day-to-day administration and general supporter queries including via telephone, email and post.

Respond to queries from the public about fundraising activities to ensure they are dealt with quickly and effectively to maximize fundraising opportunities

Provide personalized and accurate thank you letters and communications to supporters in line with our thanking strategy.

Send communications to supporters as required, to add value to their experience and confirm details of their support.

Work closely with colleagues across the team to ensure that all requests for support, both internal and from partners are actioned in a timely and appropriate manner and that deadlines are met.

Attend fundraising events as and when required.

Ensuring that all fundraising income is correctly identified and accurately allocated.

Support the Fundraising Manager to ensure all spend is within budget.

Ensure all Gift Aid documentation is kept centrally and in good order and that supporter records are credited appropriately

provide monthly reports

Provide administrative support for fundraising events as required.

Essential Requirements

excellent levels of customer service, as well as data entry and financial reconciliation.

Follow finance policies, processes and procedures.

Experience of working in an administrative role.

knowledge of the charity and/or environmental sector

Fluency in Hindi/Urdu and English.

Desirable Skills

Excellent customer service and communication skills.

Excellent organizational skills - able to manage multiple tasks efficiently in a busy role.

IT skills and experience working with shared document management systems (i.e. Office, Microsoft Outlook, PowerPoint, Word and Excel)

Comfortable and confident with numbers.

Must be able to travel between sites for meetings and events.

To Apply

Please send your CV, portfolio (if any) and a brief cover letter to

nadia.alhawandi@orphansinneed.in with the subject line:
Application - Fundraising Administrator (Delhi)

In your cover letter, highlight:
1. Your most successful fundraising management .
2.Successful story

Application Deadline: [25 June 2025]

Job Type: Full-time

Work Location: In person

Application Deadline: 26/06/2025