Job Description

Fulfilment Operations Manager
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Location
Bengaluru
Employment type
Full Time Permanent
Department
Logistics & Supply Chain
Deadline
2025-10-03
Mobility support
Domestic
You already applied for this job.
Candidate profile (title) Who you are
Candidate profile (text) - Default language We believe that you are a strong, people-focused leader who thrives in a fast-paced, high-volume environment. You are motivated by creating an excellent customer and co-worker experience while ensuring efficiency, safety, and sustainability in everything you do.
To be successful in this role, you have:

• A university degree in Economics, Logistics, Supply Chain Management, or equivalent experience.
• 5 years of leadership experience in logistics, retail, distribution, or a similar field.
• Strong knowledge of customer fulfilment operations, supply chain methods, and end-to-end processes.
• Proven ability to lead and inspire teams in a changing environment with a clear commercial focus.
• Analytical skills to understand budgets, costs, and key performance indicators.
• Strong communication skills with the ability to build relationships, collaborate across functions, and coach others.
• Fluency in English, both written and spoken.
• A passion for the IKEA vision, culture, and values, with the drive to deliver sustainable and customer-focused results.

Key responsibilities (title) Your responsibilities
Key responsibilities (text) As a Fulfilment Operations Manager, you will lead the daily running of the fulfilment unit operations, ensuring a safe, efficient, and customer-focused process at the lowest possible cost. In this role, you will:

• Lead, coach, and develop the Fulfilment Operations team to secure high performance, engagement, and competence development.
• Take responsibility for operational excellence across inbound, replenishment, outbound, and service execution processes.
• Secure efficiency, implement improvements, and introduce new operational processes and technologies.
• Collaborate closely with the Fulfilment Integration team, unit management, support functions, and external partners to ensure goods availability and timely customer order fulfilment.
• Ensure compliance with IKEA's Code of Conduct, relevant Standard Operating Procedures, and health, safety, security, and environmental regulations.
• Drive the implementation of the Customer Fulfilment sustainability agenda within unit operations.
• Build a culture of equality, diversity, inclusion, and well-being while securing succession planning and a strong performance culture.
• Manage operations with flexibility, speed, and simplicity to deliver seamless shopping experiences and great customer value.

Team vision ( title) Together as a team
Team vision (text) We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA!
We are an equal opportunity employer:
At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need
Why you will love us
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.
At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.
Our vision, "to create a better everyday life for the many people" inspires and guides us in everything we do. This is IKEA.
What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Skills Required