Job Description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.


A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Bangalore

Employment type

Full Time Permanent

Department

Logistics & Supply Chain

Deadline

2025-11-21

Mobility support

Domestic

Who you are

We are pleased to announce the launch of our third physical Customer Meeting Point (CMP) in Bangalore -- a Small Store L located in South Bangalore, one of the high-potential clusters of the city.

Following the delivery of our Standard Store in 2022 and Planning and Order Point (PaOP) in 2025, this new store marks an important milestone in our journey to strengthen market presence, while continuing to provide an omnichannel, customer-centric experience aligned with our long-term vision for the region.

Small stores are designed to offer a complete IKEA experience in a more compact format to make us even more accessible to our customers in our markets.



Knowledge that Counts: Good knowledge of IKEA processes (retail and/or logistics processes),
tools and working methods leading to excellent operations. Understanding of customer's needs,


demands and expectations in the local market. Possessing knowledge and understanding of


KPIs used for success measures for own function. Well versed with relevant IT


systems/solutions/tools.


Operational Approach: Enjoy applying a tactical and operational approach for analyzing
business opportunities from customer/market perspective and inspired by challenging


situations.


Customer Satisfaction: Enjoy providing service and support to managers, co-workers, and the
organization in order to improve the business with focus on customer satisfaction.


What You've Done So Far


University degree (Logistics, Economics, Business Administration or related) or equivalent working
experience in retail/home furnishing/supply chain/customer service.


Possess good computer skills and high proficiency in Microsoft Office Proven analytical and numeric skills with the ability to identify and address required actions Have experience in problem-solving and process improvement

Your responsibilities

Take direct responsibility for a customer-centric and high performing operations within the Fulfilment


function by leading, steering, planning, supporting, and following up the operations, the development of the


organization as well as cost optimization opportunities; accountable for a strong collaboration and co

creation with counterparts (commercial team and support functions), on both store/market area and country


level.


Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support


IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organization with an


end-to- end approach to develop our business and deliver results across functions together with our


partners.


We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many


people.


As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by:


taking a lead and overall responsibility for operational excellence, performance, and development of
fulfilment units within the market


striving for high performance at lowest possible cost and long-term profitability acting in a
responsible way and thereby create great customer experience


secure development and well-being environment for our many co-workers in Unit Fulfilment. enabling preconditions, securing availability and efficient execution of the replenishment process
and the customer order fulfilment processes in the fulfilment unit.


continuous improvement and securing fulfilment of products through all sales channels with great
lead times, availability and quality at the lowest possible costs that enable an affordable price and


profitability


What you'll do as a Fulfilment Integration Specialist


Contributing to the planning and execution of Commercial activation at the local and market level. Contributing to the execution of Operational Forecasting in the unit in co-operation with commercial
partners, by proactively monitoring and highlighting deviations and securing high quality in the


operational forecast.


Secure correct stock accuracy in the unit by proactively monitoring and taking needed actions. Contributing to securing optimal Stock structure to reduce avoidable stock, resulting in healthy
capacity utilization and low costs.


Ensure that the goods flow process is executed according to standard operating procedures,
including safety and quality measures.


Collaborate with key stakeholders such as Service Fulfilment and CDC concerning the forward and
reverse flow of goods, material handling, replenishment waste management, and handover of click

and-collect orders.


Work closely with the Shop commercial team to ensure that resources are secured to handle the
volume as per the forecast and commercial calendar.

Together as a team

We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who's responsible for finding effective and efficient ways of picking up the products for our customers, that's us. We're passionate about working together to improve the customer experience at IKEA!



WE ARE AN EQUAL OPPORTUNITY EMPLOYER:


At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers


with a work environment free of discrimination and harassment. We encourage individualism and invite you


to come join our team and be yourself with us! We are an Equal Employment Opportunity employer and do


not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status,


disability status, or any other applicable characteristic protected by law. All employment decisions are based


on qualifications, merit and business need.