Herbal Chakra is a rapidly growing Ayurvedic and herbal wellness company backed by the reputed JCBL Group. Our brands -- including Purely Yours and Herby Angel -- are expanding across D2C and marketplace platforms such as Amazon, Flipkart, 1mg, and Shopify. We are seeking a proactive and detail-oriented professional to manage end-to-end order fulfilment and logistics operations across all online sales channels.
- D2C & E-Commerce Fulfilment Executive
We are looking for a driven individual who can manage the complete fulfilment process for D2C website and marketplace orders. The role involves coordinating with delivery partners, warehouse, telecalling, and e-commerce teams to ensure all customer orders are processed, shipped, and delivered on time -- with minimum RTO and maximum operational efficiency.
Handle daily order processing from D2C website, marketplaces, and other online channels.
Ensure all orders are packed, dispatched, and shipped on time from the warehouse.
Coordinate closely with the warehouse and operations teams to maintain smooth order flow.
Monitor fulfilment timelines and resolve bottlenecks proactively.
Delivery & Partner Coordination
Manage integrations and coordination with courier partners such as Delhivery, Shiprocket, Amazon Easy Ship, and others.
Track shipments, resolve escalations, and ensure on-time deliveries.
Handle NDR (Non-Delivery Reports), update statuses, and coordinate reattempts with telecalling and courier partners.
Analyse delivery performance and implement corrective actions to reduce RTOs and failed deliveries.
Cross-Team Coordination
Work closely with telecalling, customer support, and e-commerce teams to ensure accurate communication on delayed or undelivered orders.
Coordinate customer confirmations for NDR cases and update systems accordingly.
Collaborate with the marketing and e-commerce teams to ensure accurate inventory syncs and dispatch readiness during campaigns or sale events.
Inventory & Reporting
Maintain updated records of dispatched, pending, and returned orders.
Prepare daily MIS reports for order processing, RTOs, NDRs, and fulfilment efficiency.
Track courier partner performance and highlight process improvement opportunities.
Skills & Qualifications
Graduate in any discipline; MBA or logistics specialization preferred.
1-3 years of experience in e-commerce operations, D2C fulfilment, or logistics coordination.
Strong understanding of platforms such as Shopify, Amazon, Flipkart, 1mg, and Shiprocket.
Hands-on experience in handling NDRs, RTOs, and courier dashboard operations.
Excellent coordination, communication, and problem-solving skills.
Proficient in Excel, Google Sheets, and operational reporting.
Detail-oriented, accountable, and able to work under tight deadlines.
Why Join Us
At Herbal Chakra, you'll be part of a fast-growing wellness company redefining Ayurveda for modern consumers. You'll have the opportunity to work closely with cross-functional teams, streamline operations, and directly contribute to customer experience and business growth.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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