Job Description

Realize your potential by joining the leading performance-driven advertising company!
As a Frontline PS Technical Support Engineer on the Professional Services team in our Gurgaon office, you'll play a vital role in providing support via various channels like chat, email, and video conference, demonstrating flexibility and adaptability to different communication mediums. Being service-oriented and prioritizing the client's needs is key, as is the willingness to continually learn and adapt to new technologies and methodologies.
To thrive in this role, you'll need:

• Excellent communication skills in English, both verbal and written.
• Open for 24x7 shifts.
• Should have working experience in ad tech industries.
• Should have working experience in Technical Support, understanding of logs, and working knowledge of APIs and SQL.
• Strong multitasking, prioritization skills, and attention to detail
• A motivated team player with a positive attitude and the ability to accept and give productive feedback
• Ability to stay calm and maintain performance when under pressure.
• Willingness and ability to work in a fast-paced, ever-evolving environment and learn new technologies

How you'll make an impact:
As a Frontline PS Technical Support Engineer, you'll bring value by:

• An Engineer should possess extensive knowledge and technical expertise in the Ad tech domain.
• Troubleshoot and resolve complex technical issues that arise while providing highest level of customer experience
• Serve as the first point of contact for Taboola's clients.
• Timely response to incoming customer support inquiries via email, Live Chat and support ticketing system.
• Communicate urgent technical issues internally and externally.
• Troubleshoot technical issues and escalate issues internally as needed.
• Board management and timely Case Assignment.
• Ensure equal workload distribution to the team members.
• Be responsible for highlighting operational issues to the management and plan to mitigate them.
• Able to work in different shifts as part of 24/7 operation.

Why Taboola?
If you ask Taboolars what they love about working here, they'll tell you that they've been empowered to realize their full potential while growing and learning from and with smart and talented people. They'll also share more about:

• Adam Singolda, Taboola Founder and CEO says; "You can copy anything from another business but you can't copy a company's culture.
• Well-being: Enjoy a range of locally relevant benefits and workplace perks.
• Flexibility: We offer a hybrid work schedule with 3 days in-office with an option to come in more often if desired.
• Work with some of the biggest names: We work with some of the biggest names in the business. Our publisher partners include Yahoo, Conde Nast, Fox Sports, NBCU, ESPN, CBS, and E! Online. Our advertiser clients include Wells Fargo, Honda, Pinterest, Expedia and Honda.

Ready to realize your potential?
Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.-
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About Taboola
Taboola empowers businesses to grow through performance advertising technology that goes beyond search and social and delivers measurable outcomes at scale.
Taboola works with thousands of businesses who advertise directly on Realize, Taboola's powerful ad platform, reaching approximately 600M daily active users across some of the best publishers in the world. Publishers like NBC News, Yahoo, and OEMs such as Samsung, Xiaomi and others use Taboola's technology to grow audience and revenue, enabling Realize to offer unique data, specialized algorithms, and unmatched scale.
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Skills Required