Job Description

PVR INOX - Customer Service Associate (CSA)

Position:

Customer Service Associate

Department:

Operations

Location:

PVR INOX Cinemas

Roles & Responsibilities

1. Customer Interaction

Greet guests warmly and ensure a pleasant cinema experience. Assist customers with ticketing, seat guidance, show timings, and general queries. Handle customer complaints politely and escalate to Duty Manager if required.

2. Counter Operations

Operate POS systems for tickets and F&B counters. Maintain accuracy in billing and cash handling. Ensure quick and efficient service during peak hours.

3. Auditorium Management

Guide guests to seats and maintain discipline inside auditoriums. Perform pre-show and post-show checks (cleanliness, seat condition, safety). Assist during emergency evacuations following safety protocols.

4. Food & Beverage

Prepare and serve F&B items as per standards. Maintain hygiene and follow safety guidelines. Monitor stock levels and coordinate with team for replenishment.

5. Housekeeping & Cleanliness

Ensure lobby, restrooms, and public areas are clean and presentable. Coordinate with housekeeping staff for quick turnarounds between shows.

6. Safety & Compliance

Follow all SOPs related to guest safety, hygiene, and theatre operations. Adhere to company policies, grooming standards & behavior guidelines.

7. Team Coordination

Work closely with Duty Managers and fellow associates for smooth operations. Participate in training, briefings, and performance reviews.

Key Skills Required

Good communication skills Customer-handling ability Basic computer knowledge Positive attitude & teamwork Willingness to work in shifts, weekends & holidays
Apply for JOB 9361962634

Job Types: Full-time, Fresher

Pay: From ?19,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Work Location: In person