Job Description

A Front Office Trainee in a hotel assists with various tasks related to guest services and general front desk operations, learning the ropes of the hospitality industry. This includes tasks like guest check-in and check-out, managing reservations, handling guest inquiries, and maintaining the cleanliness and organization of the front desk area. They also support the Front Office team in administrative tasks and ensure a positive guest experience.

Key Responsibilities:

Guest Check-in/Check-out:

Assisting with the process of registering guests upon arrival and departure, including collecting necessary information and handling payments.

Reservations:

Managing online and phone reservations, confirming bookings, and providing information about room availability and rates.

Guest Communication:

Handling phone calls, messages, and emails, responding to guest inquiries, and addressing their needs and requests promptly and professionally.

Information and Assistance:

Providing guests with information about hotel facilities, services, local attractions, and assisting with any special requests.

Administrative Tasks:

Assisting with tasks like preparing reports, updating guest records, and maintaining organized records of front office operations.

Maintaining the Front Desk Area:

Ensuring the front desk area is clean, tidy, and well-organized, including the key rack and guest information displays.

Support and Collaboration:

Working closely with other hotel departments like housekeeping and maintenance to ensure guest satisfaction and a smooth operation.

Learning and Development:

Participating in training programs and gaining practical experience in various aspects of front office operations.
Job Type: Full-time

Pay: ?8,000.00 - ?10,000.00 per month

Benefits:

Food provided Paid sick time
Work Location: In person