Job Description

Overview:

The Front Office Support/Telecaller will be responsible for managing outbound and inbound calls, addressing patient/service enquiries, promoting hospital services, coordinating appointments, maintaining call logs, and supporting overall patient relationship activities. The role ensures courteous communication, timely follow-ups, accurate information sharing, and supports the hospital's branding and service outreach.

Key Responsibilities:

1. Patient Enquiry & Service Promotion

2. Appointment Scheduling & Coordination

3. Patient Service & Follow-up

4. Database & Documentation

6. Other Supporting Duties

Required Skills & Qualifications:

Graduate / HS Passed with good communication skills (English, Hindi, Assamese preferred). Minimum 1 year experience in telecalling / customer service (healthcare preferred). Computer proficiency - MS Office / Excel / CRM usage. Good telephone etiquette, persuasive skills, and patient handling ability. Positive attitude, confidence, and willingness to learn.
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?250,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person