Job Description

JOB RESPONSIBILITIES:

Welcome guests during check-in and giving a found farewell to guest while checkout

Handling guest complaints and concerns in an efficient and timely manner.

Overseeing VIP guests, arrivals and departures.

Detailed information regarding arrivals and room requirements.

Have up to date information on daily room occupancy

Greeting guests as they enter and exit the hotel

Check on VIP reservations, complete their pre-registration formalities.

Maintain up-to date information on room rates, current promotions, offers and packages

Collect Guest feedback during guest departure along with his likes and dislikes.

Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

Ability to understand and carry out oral and written instructions and request clarification when needed.

Able to work morning, evening, weekend, holiday, and overnight shifts.

Positive attitude and outgoing personality is essential.

Preferred candidate profile

Schedule: o Day shift o Afternoon shift o Morning shift o Night shift

Education: o Diploma / Bachelor's in Hotel Management

Experience: 1 year-3 years (Hotel Exp.Preferred)

Language : o Hindi o English o Odia

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person