Job Description

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_ob Description - _

Working operationally at Reception assisting guests with enquiries, check in, storage of luggage and general information about the hotel and local area.*
Supervision, support and training of Front Office team members to ensure standards and procedures are followed.*
Ensuring that all company and department policies and procedures are followed.*
Promptly handling guest complaints and feedback in a professional manner.*
Completion of reports, conducting shift handover, ensuring all accounting practices and processes are completed, and administration duties as required.*
Work closely with the Reservations, Sales, Food & Beverage and Housekeeping teams to ensure guest expectations are met.*
Encourage and foster an environment of open communication across departments.*
Ensure the security of the hotel, stocks and keys at all times whilst on duty.*
Assist the Operations manager in complying with legal obligations in relation to Health & Safety. Ensure that risk assessments are carried out and reviewed regularly.*
Identify and report maintenance requirements/hazards in the workplace.*
Assume responsibility whilst on duty for any emergency situations in line with procedures.*
Attend any training meetings as required.*

Qualification & Experience

Degree / Diploma in Hotel Management / Travel and Tourism Management.*
Minimum 3 years of relevant experience in a similar capacity*
Excellent reading, writing and oral proficiency in English language*
Ability to speak other languages will be an advantage*
Good working knowledge of MS Excel, Word, PowerPoint. Knowledge in Hotelier software would be an advantage.*

Competencies & Key skills.

Strong leadership, interpersonal and training skills.*
Good communication and customer contact skills.*
Results and service oriented with an eye for details.*
Ability to multi-task, work well in stressful & high-pressure situations.*
A team player & builder.*
A motivator, self-starter, Well-presented and professionally groomed at all times.*

Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹28,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person