The Front Office Supervisor is responsible for overseeing daily front desk operations, ensuring smooth check-in/check-out, maintaining guest satisfaction, and supervising front office associates. The role requires strong communication skills, leadership qualities, and the ability to handle guest escalations professionally.
Key ResponsibilitiesOperations & Guest Handling
Supervise front desk operations across all shifts.
Ensure smooth check-in, check-out, room allocation, and billing procedures.
Greet guests warmly and maintain a high level of hospitality at all times.
Handle guest complaints, requests, and escalations promptly and professionally.
Ensure guest feedback is recorded and followed up.
Team Supervision
Guide, train, and support front office associates.
Prepare duty rosters and manage shift scheduling.
Monitor staff grooming, discipline, and service standards.
Administration
Verify daily reports, cash handling, and billing accuracy.
Ensure compliance with hotel policies and SOPs.
Coordinate with housekeeping, F&B, and other departments for smooth operations.
Oversee lobby cleanliness and ambience.
Systems & Standards
Ensure proper use of PMS (Property Management System).
Maintain reservation accuracy and room status updates.
Ensure adherence to brand standards and guest service protocols.
Required Skills & Qualifications
Bachelor's degree/Diploma in Hotel Management (preferred).
Minimum 2-4 years of front office experience in hospitality.
Knowledge of PMS software (IDS/Opera/Cloud PMS).
Strong communication and interpersonal skills.
Ability to handle pressure and multitask.
Team management and leadership abilities.
Presentable, well-groomed, and disciplined.
Job Type: Full-time
Pay: ?15,000.00 - ?18,000.00 per month
Work Location: In person
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