Job Description

Front Office Supervisor

Hotel Brand:

Holiday Inn Express

Location:

India, Bengaluru

Hotel:

Bengaluru Bommasandra (BLRBB), Bommasandra Industrial Area, Attibele Hobli, Anekal Taluk, 560099

Job number:

150390







Conducts shift briefings to ensure hotel activities and operational requirements are known
Supervise front office operations during assigned shift including:
oMaintenance of guest information
oMaintenance of information about local events
oCompile occupancy statistics
oSupervise the use of public address system
oSupervise group bookings
oAssisting with serious complaints
Supervise cashiering activities during shift including:
oCash handling and banking procedure
oDealing with irregular payments
oInstructing staff in credit policies and facilities
oInstructing staff in cash security procedures
oCarry out debtor control
oPrepare reports
oSupervise the cashiering system
Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
Take action to address these needs in order to exceed their expectations
Create a positive hotel image in every interaction with internal and external customers
Adhere to hotel brand standards
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
Assist guests and escort them to locations within the hotel at their request
Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
Maintain current Hotel information to be able to provide information to guests