Job Description

Summary:

The Front Office Supervisor will assist in managing all front desk operations, ensuring a seamless guest experience, and supervising the front office team. This role involves using IDS software to manage reservations, check-ins/outs, billing, and reporting while maintaining high standards of guest service.

Key Responsibilities:

Supervise daily front office operations, including guest check-in/out, reservations, and concierge services. Use IDS software to manage reservations, room allocations, billing, and reports. Lead, train, and motivate the front office team to ensure professional and efficient service. Handle guest complaints and feedback promptly, ensuring high guest satisfaction. Maintain accurate records of room occupancy, guest accounts, and transactions. Coordinate with housekeeping, F&B, and other departments to ensure smooth operations. Monitor team performance, provide guidance, and conduct regular evaluations. Assist in preparing reports on occupancy, revenue, and performance metrics. Ensure compliance with hotel policies, procedures, and quality standards.

Employer Requirements / Qualifications:

Bachelor's degree in Hotel Management, Hospitality, or a related field preferred. Minimum 2-4 years of experience in front office operations, preferably with IDS software. Strong leadership, communication, and customer service skills. Proficiency in IDS software and Microsoft Office tools. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Knowledge of hotel operations, reservation systems, and billing procedures. Flexible to work shifts, weekends, and holidays.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Food provided
Work Location: In person