Front Office Supervisor
Year Colva, Goa, India
Job Description
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Front office Supervisor - Baywatch Resort Colva As the Front Office Supervisor, you will play a pivotal role in ensuring the smooth operation of our hotel\'s front desk. You will be responsible for overseeing a team of Front Desk Associates, guaranteeing exceptional guest service, and maintaining efficient day-to-day operations. This role requires a strong blend of leadership, customer service expertise, and operational knowledge. Responsibilities
+91 9209004362
- Oversee the daily operations of the front desk, ensuring adherence to hotel standards and procedures.
- Lead and motivate a team of Front Desk Associates, providing coaching, mentoring, and performance feedback.
- Welcome guests, handle check-in/check-out procedures, and assign rooms efficiently.
- Effectively resolve guest issues and complaints in a timely and professional manner.
- Manage room reservations, rates, and inventory control.
- Process guest payments, maintain accurate financial records, and perform cash settlements.
- Address guest inquiries regarding hotel amenities, services, and local attractions.
- Identify upselling opportunities to maximize hotel revenue.
- Prepare reports, monitor key performance indicators (KPIs), and implement strategies to improve guest satisfaction.
- Maintain a clean and professional appearance of the front desk area.
- Food provided
- Paid time off
- Provident Fund
- Day shift
- Morning shift
- Rotational shift
- Performance bonus
- Bachelor\'s (Preferred)
- total work: 1 year (Preferred)
- Hindi (Preferred)
- English (Preferred)
+91 9209004362
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Job Detail
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Job IdJD3263662
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationColva, Goa, India
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EducationNot mentioned
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ExperienceYear