Job Description

We are looking for an enthusiastic and customer-focused Front Office staff to handle

inbound and outbound calls

, provide

product detailing

, and ensure excellent customer communication. The ideal candidate should possess good communication skills and a positive attitude toward achieving customer satisfaction and sales goals.

Key Responsibilities:

Handle

inbound and outbound calls

professionally and courteously. Provide

accurate information and product detailing

to customers. Maintain records of customer interactions, feedback, and follow-ups. Identify customer needs and suggest suitable products or services. Support sales and marketing campaigns through telephonic communication. Ensure timely follow-up and conversion of inquiries into potential leads. Coordinate with internal teams for smooth handling of customer requirements.

Requirements:

Qualification: Minimum

Graduate

. Excellent

communication and interpersonal skills

(Malayalam proficiency preferred; English an added advantage). Basic computer knowledge and ability to manage calls Prior experience in telecalling, customer service, or sales will be an advantage. Confident telephone etiquette.
Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month