Job Description

Guest Services:

Greeting guests, performing check-ins and check-outs, assigning rooms, and handling guest requests.

Reservations:

Managing room bookings, changes, and cancellations via phone, email, and online platforms.

Financial Transactions:

Processing payments (cash, credit cards), verifying credit, and balancing the cash drawer.

Information & Support:

Providing guests with information on hotel services and local attractions, and acting as a liaison for various guest needs.

Communication & Coordination:

Communicating guest needs, such as special requests, to other departments like housekeeping and maintenance to ensure timely service.

Problem-Solving:

Addressing and resolving guest concerns, complaints, and issues promptly and efficiently.

Upselling:

Suggesting additional services, room upgrades, or packages to enhance the guest experience and generate revenue.

Administrative Tasks:

Maintaining guest records, handling billing, preparing reports, and managing office supplies.
Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person