Job Description

Job Title: Front Office Relationship Manager

Department:

Customer Relations / Front Office

Location:

[City/Region]

Type:

Full-time, On-site

About the Role

We are looking for a

Front Office Relationship Manager

to be the first point of contact for our clients and visitors. The role involves managing front office operations, handling customer queries, and maintaining strong client relationships while ensuring excellent customer service and professional reception standards.

Key Responsibilities

Greet and assist clients, visitors, and guests with professionalism. Handle inbound calls, emails, and walk-in customer inquiries. Build and maintain

positive customer relationships

to enhance client satisfaction. Manage appointments, schedules, and meeting room coordination. Support customer onboarding, documentation, and service requests. Maintain front office records, visitor logs, and client interaction details. Coordinate with internal teams to resolve customer concerns promptly. Uphold company's image through

excellent communication and presentation

. Ensure a clean, organized, and welcoming front office environment.
Requirements

Bachelor's degree in Business Administration / Hospitality / related field. 1-3 years' experience in

front office, customer service, or relationship management

. Excellent verbal and written communication skills. Strong interpersonal skills with customer-oriented attitude. Proficiency in

MS Office, CRM tools, and front desk systems

. Ability to multitask, prioritize, and handle clients with professionalism.
Preferred Skills

Experience in hospitality, corporate front office, or client-facing roles. Fluency in English and local language(s). Strong problem-solving and conflict-resolution abilities.
Compensation

Competitive salary with performance-based incentives and growth opportunities.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Food provided Health insurance Life insurance Provident Fund
Education:

Bachelor's (Preferred)
Experience:

front office : 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person