Job Description

We are looking for a Salon Front Office Executive who manages the salon's first impression, handling client welcomes, booking appointments, answering calls/emails, processing payments, and maintaining the reception area, while also upselling services, managing client records, coordinating staff, and handling basic admin like inventory and social media updates, ensuring a smooth, positive client experience.

Key Responsibilities

Client Experience:

Greet clients warmly, ensure comfort, and address concerns.

Appointment Management:

Book, confirm, reschedule, and send reminders for appointments using scheduling software.

Communication:

Handle incoming/outgoing calls, emails, and inquiries about services, prices, and promotions.

Sales & Marketing:

Upsell products/services, inform clients of offers, and assist with social media/marketing efforts.

Administrative Tasks:

Maintain a tidy reception, manage files/databases, handle petty cash, process transactions, and order supplies.

Staff Coordination:

Inform stylists/beauticians of arrivals and coordinate daily schedules.
Essential Skills & Qualifications

Customer Service:

Excellent communication, interpersonal, and problem-solving skills.

Organizational:

Strong multitasking, time management, and record-keeping abilities.

Technical:

Basic computer skills, proficiency with scheduling software, MS Office.

Personal:

Professional demeanor, positive attitude, ability to work in a fast-paced environment.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person