Job Description

Job Summary:

We are looking for a courteous and efficient Receptionist to be the first point of contact for patients and visitors at our hospital. The ideal candidate will have excellent communication skills, a professional appearance, and the ability to multitask in a busy hospital environment. The receptionist will manage patient appointments, answer queries, direct visitors, and support administrative tasks.

Roles & Responsibilities:

Greet patients, visitors, and vendors in a professional and friendly manner.

Register patients for OPD and diagnostic services using the hospital management system (HMS).

Manage patient appointments, rescheduling, and cancellations.

Handle incoming phone calls, emails, and in-person inquiries with clarity and professionalism.

Guide patients regarding departments, doctors' availability, and hospital procedures.

Coordinate with doctors, nurses, and administrative staff to ensure smooth patient flow.

Collect consultation or registration fees and issue receipts.

Maintain cleanliness and order at the front desk area.

Handle emergency cases with calmness and ensure quick communication to relevant departments.

Maintain and update patient records and appointment logs accurately.

Skills and Competencies:

Excellent verbal and written communication in English, Hindi, and local language.

Pleasant personality, well-groomed appearance, and professional attitude.

Good organizational and time management skills.

Ability to handle stress, multitask, and work in a fast-paced environment.

Strong interpersonal and customer service orientation.

Qualifications:

Minimum 12th pass; Graduation in any stream preferred.

Prior experience in hospital/clinic reception or customer service is an advantage.

Basic computer skills and familiarity with hospital software (HMS).

Work Schedule:

Full-time

Weekend and holiday shifts may be required as per hospital schedule

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person