Job Description

Job Title: Front Office Receptionist

Location:

Mahis Gateway Hotel

Schedule:

Night Shifts, Including Weekends and Holidays

About Mahis Gateway:

At

Mahis Gateway

, we pride ourselves on offering warm hospitality and exceptional guest experiences. As a modern and comfortable destination for travelers, we are looking for a friendly, professional, and service-oriented

Front Office Receptionist

to join our front desk team.

Job Summary:

As the first point of contact for all guests, the Front Office Receptionist plays a vital role in setting the tone for their stay. You'll be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and ensuring smooth front desk operations with excellent customer service at all times.

Key Responsibilities:

Greet guests warmly upon arrival and ensure a smooth check-in/check-out process Answer phone calls and respond to inquiries about room availability, pricing, and hotel services Manage reservations using hotel booking software (PMS system) Process payments, issue room keys, and maintain accurate guest records Coordinate with housekeeping and other departments to ensure guest satisfaction Handle guest complaints or concerns professionally and promptly Maintain a neat, organized, and welcoming reception area Provide local information and recommendations to enhance the guest experience Uphold hotel security procedures and confidentiality standards

Qualifications:

High school diploma or equivalent; hospitality or customer service certification is a plus Previous experience in hotel front office or customer service preferred Familiarity with hotel management software is an advantage Excellent verbal and written communication skills Positive attitude, well-groomed appearance, and a welcoming personality Ability to work under pressure and multitask in a fast-paced environment Flexible with work hours, including evenings, weekends, and holidays

What We Offer:

A professional and supportive work environment On-the-job training and career development opportunities Competitive salary Opportunity to be part of a growing hospitality brand

How to Apply:

Interested candidates should submit their resume along with a brief cover letter or introduction. We look forward to welcoming a new face to the Hotel Mahis Gateway family!

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Goldwins, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Shift availability:

Night Shift (Required) Overnight Shift (Required)
Work Location: In person