Job Title: Front Office Executive - Outpatient Department
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As a Front Office Executive in our Outpatient Department, you will play a crucial role in ensuring the smooth functioning of patient services. You will be the first point of contact for individuals seeking our service, responsible for providing a welcoming and supportive environment while efficiently managing administrative tasks. This position involves interacting with various types of patients, including new outpatients, follow-up patients, and those seeking psychotherapy or psychological testing.
Key Responsibilities:
Patient Reception: Greet patients and visitors with warmth and empathy, creating a positive first impression of the hospital.
Patient Registration: Accurately collect and record patient information, including personal details, and other related information.
Billing and Payment Processing: Handle billing inquiries, process payments, and ensure timely and accurate billing for services rendered.
Appointment Scheduling: Manage appointment bookings for consultations, psychotherapy sessions, and psychological testing, coordinating availability with clinical staff.
Patient Assistance: Provide assistance and guidance to patients regarding appointment schedules, required documentation, and hospital policies.
Maintain Patient Records: Ensure confidentiality and integrity of patient records, both in physical and electronic formats, adhering to privacy regulations.
Collaboration: Communicate effectively with clinical staff, including Psychiatrists, Clinical psychologists, Social workers and therapists, to coordinate patient care and address any scheduling or administrative issues.
Administrative Support: Assist in various administrative tasks, such as filing, data entry, and inventory management, to support the efficient operation of the outpatient department.
Customer Service: Respond to inquiries and concerns from patients and their families in a professional and empathetic manner, demonstrating sensitivity to their mental health needs.
Adherence to Policies: Follow hospital policies and procedures, including safety protocols and compliance with regulatory requirements.
Qualifications and Skills:
Any bachelor's degree.
Previous experience in a healthcare setting, particularly in a front office or customer service role, is advantageous.
Excellent interpersonal skills with the ability to communicate effectively and empathetically with patients from diverse backgrounds.
Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in computer applications, including electronic health record systems and Microsoft Office suite.
Knowledge of medical terminology and insurance billing processes is desirable.
Compassion, patience, and a non-judgmental attitude towards individuals seeking services.
Job Type: Full-time
Pay: ₹16,000.00 - ₹19,000.00 per month
Benefits:
Leave encashment
Provident Fund
Education:
Bachelor's (Required)
Experience:
Front desk: 2 years (Required)
Work Location: In person