Job Description

Job Summary:

The position of a Customer Support Representative at Trend Works plays a pivotal

role in creating a welcoming and efficient environment for customers and guests.

They serve as the initial point of contact, ensuring smooth daily operations and a

positive experience for all visitors. This position requires excellent interpersonal

skills and adaptability in a dynamic coworking environment.

Key Responsibilities:

Customer and Guest Engagement:

? Warmly welcome customers, guests, and visitors as they enter the space.

? Provide information about services and amenities

? Foster a sense of community by facilitating introductions and connections

among clients.

? Collect and share feedback from customers to improve their experience.

Reception and Communication:

? Answer phone calls and emails professionally and promptly.

? Maintain clear and effective communication channels with clients and

coworkers.

Coordinate and maintain strong relationships with external vendors to ensure

timely delivery of services and resolve any vendor-related issues promptly.

Access and Security:

? Monitor entry and exit to maintain a safe and secure environment.

? Assist in handling access issues and addressing security concerns.

Space Management:

? Manage reservations for meeting rooms, workstations, and private offices.

? Oversee the allocation of workspace, ensuring a smooth check-in and

check-out process.

? Maintain an organised and clean reception area and common spaces.

Administrative Support:

? Assist with administrative tasks, including mail and package handling,

photocopying, and document

management.

? Manage client-related administrative tasks, such as billing inquiries and

clientship renewals.

? Keep records of the space usage and occupancy.

Technology and Equipment:

? Familiarise clients with technology resources, such as printers, scanners,

and audiovisual equipment.

? Troubleshoot basic technical issues and assist customers with connectivity.

? Ensure all equipment and amenities are in good working order.

Qualifications:

? Previous experience of minimum 2-3 years in customer service, hospitality,

or a similar role is preferred.

? Strong interpersonal and communication skills.

? Ability to multitask and prioritise in a fast-paced environment.

? Positive and professional attitude with a customer-centric approach.

? Flexibility in adapting to changing coworking space dynamics.

? Knowledge of the industry and trends is advantageous.

Working as a customer support representative in an office space requires a

proactive and customer-focused approach. This role plays a critical part in ensuring

the satisfaction and engagement of customers while maintaining the smooth

operation of the facility. Building a sense of community and providing exceptional

service are key components of this position.

Job Type: Full-time

Pay: Up to ?25,000.00 per month

Work Location: In person