Job Description

Key Responsibilities

Front Office Operations

Manage room reservations, cancellations, and modifications using PMS (Property Management System). Assign rooms based on availability and guest preferences. Maintain front desk records, bills, receipts, and ensure accurate payment collection. Coordinate with housekeeping and other departments for room status and guest needs.

Communication & Coordination

Answer phone calls efficiently and route them to the appropriate departments. Communicate guest feedback and special requests to relevant teams. Assist in managing arrivals, departures, and in-house guest lists.

Administrative Tasks

Prepare daily reports: occupancy, arrivals, departures, and revenue summaries. Maintain a tidy and organized front desk environment. Ensure compliance with resort policies, safety procedures, and standards.

Skills & Qualifications

Bachelor's degree/diploma in Hotel Management or related field (preferred). 1-3 years of experience in front office or guest relations (hotel/resort experience preferred). Proficiency in PMS software (e.g., Opera, IDS, Cloud PMS). Strong verbal and written communication skills. Customer-centric attitude with problem-solving abilities. Professional grooming and etiquette.

Key Attributes

Pleasant personality Positive attitude and team player Ability to handle stressful situations calmly Attention to detail and multitasking skills
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person