Job Description

: Front Office Receptionist

Job Summary:

The Front Office Receptionist is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, and ensuring excellent guest service at all times.

Key Responsibilities:

Greet and welcome guests in a courteous and professional manner Handle guest check-in and check-out smoothly Manage room reservations and cancellations Answer phone calls and respond to guest inquiries Maintain guest records and front office documentation Coordinate with housekeeping and other departments Handle guest complaints and resolve issues promptly Ensure cleanliness and organization of the front desk area Follow hotel policies and standard operating procedures

Requirements & Skills:

Graduate or diploma in Hotel Management preferred 1-3 years of experience in Front Office / Reception Good communication and interpersonal skills Presentable personality and customer-focused attitude Basic computer knowledge (PMS, MS Office) Willingness to work in shifts

Experience:

1-3 years (Hotel industry preferred)

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Food provided Leave encashment Provident Fund
Work Location: In person