? To take the appointment of the patients and update in the Mylab software.
? To inform the consultant one day prior or on the same day in morning about the total number of consultations.
? To check all the OPD rooms for cleaning & dusting done
? To greet the person approaching the Doctor/Patient/ Relatives front desk for assistance.
? To keep the patient appointments for the day in the consultation rooms
? To register every patient coming for the first time and collect the consultation fee, as per the policy defined and charges agreed by the management.
? To enter the patient record for OPD patient and allot available room
? To address any billing related queries of patients
? To collect the fees for OPD patients including any laboratory tests, radiology scan/tests
? To ensure that the fee collected is handed over to accountant on daily basis at end of the day/shift.
? Ensure all charges have been correctly captured and allocated to the patient's account prior to printing bills
? Enter cash receipts if needed and assure correct allocations, distribution in accordance with the established protocol.
? Maintains contacts with other departments to obtain and analyze additional patient information to document and process billings.
? Auditing the total receipts generated against total bills prepared on daily basis.
? To collect all the reports and reference letter of the patient and handover to consultant.
? To prepare and arrange the reports in the patients file & send it in the consulting room.
? In case of radiology/pathology investigations, communicate with the concerned department
? To fill up the Credit Billing form for if any credit billing done for any patient and signature of concerned authority taken.
? In case of any discount informed by consultant or management authority then complete all the formalities as per our policy and take signature of concerned authority.
? To train the newly joined staff on reception department. & prepare a document on list of topics to be covered in training, which needs to be documented and to be sent to HOD with signature of Trainer and Trainee.
? To be updated about the policies of the Clinic.
? To follow instructions given by HOD or any Core Committee member of the Clinic
? To inform HOD in case any problem.
? To attend patient calls & maintain enquiry register
? Maintain all clinic registers
? To call patients as part of patient follow up from clinic & propose package / vaccines as decided as management
? To call patients and remind regarding follow ups & vaccinations
? To maintain vaccine stocks & dead stock / or non pathology stock and infirm management on the same in writing
? To inform HR & senior management regarding any problem with dead stock and mismanagements whatsoever
? To take patients reviews on daily basis
? To maintain decorum and discipline in reception
? To email and whatsapp patient reports on time
? To email corporate & insurance reports on time
Job Type: Full-time
Pay: ?14,000.00 - ?15,000.00 per month
Benefits:
Paid time off
Schedule:
Day shift
Work Location: In person
Expected Start Date: 21/07/2025
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