Job Description

Department:

Front Office

Reports To:

Front Office Manager / Hotel Manager

Job Summary

The Front Office Executive is responsible for delivering excellent guest service at the front desk. This role involves welcoming guests, handling check-in and check-out procedures, managing reservations, answering guest inquiries, and ensuring a pleasant stay experience in line with hotel standards.

Key Responsibilities

Greet and welcome guests in a courteous and professional manner Handle guest check-in and check-out efficiently Manage room reservations, cancellations, and modifications Answer phone calls, emails, and guest queries promptly Maintain accurate guest records and billing information Handle cash, card payments, and prepare daily reports Coordinate with housekeeping for room status updates Address guest complaints and resolve issues politely and effectively Provide information about hotel services, facilities, and local attractions Ensure front desk area is clean, organized, and presentable Follow hotel policies, safety procedures, and service standards
Required Skills & Qualifications

Bachelor's degree / Diploma in Hotel Management or relevant field (preferred) Previous experience in a hotel front office is an advantage Excellent communication and interpersonal skills Good command of English (additional languages are a plus) Basic computer knowledge and familiarity with hotel management software Ability to multitask and work under pressure Friendly, well-groomed, and customer-focused attitude
Working Conditions

Shift duty including night shifts, weekends, and holidays Standing for extended periods Direct interaction with guests and hotel staff
Desired Qualities

Pleasant personality Problem-solving ability Team player with a positive attitude Strong attention to detail
Job Type: Full-time

Pay: ₹12,000.00 - ₹25,000.00 per month

Work Location: In person