Ensure Adherence to all protocols and providing Care Like No Other
A At OP:
- Greet customers with warmth & politeness.
- Guide them to the area they are required to go.
- Attend to all guests promptly and courteously; coordinate services as per their requirements.
- Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth.
- Help customers fill the registration forms and any related documents.
- Complete the Registration Process and generate UHID Cards for patients.
- Handle VIP customers with special attention; ensure all departments are alert and services are smooth.
- Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest.
- While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior.
- Communicate updates of the patients to their relatives' time to time.
- Coordinate patient movement into Consultant chambers; be alert and track waiting patients.
- Be aware of open slots for walk-in patients; schedule them as per availability.
- If consultant advises, accompany patients to referred departments for investigations.
- Ensure Billing is advised to charge for all diagnostic services and bills are updated accurately.
- Make bookings (reservations) for the beds if required; book appropriate bed type.
- Be aware of escalation matrix.
- Collect feedback from all customers.
Admissions :
- Receive admission request form from patient.
- Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked
- Collect deposit
- Escort patient to the floor and assigned room
- Nursing station and concerned consultant is informed about the admission
Reports Dispatch :
- Coordinate hand over of reports not collected by customer earlier.
Administrative:
- Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients.
- At Hospitals that don't have own Blood Bank :
Arrange blood as per doctors' advice. Check at empaneled blood banks, send blood for cross matching; as per requirement either reserve or get the blood in the patient name.
Ensure payment to Blood bank and charges debited to patient account.
- Ensure day to day report of all the floors |areas reach the concerned authority without fail.