Job Description

Guest Handling & Check-In/Out



Warmly welcome all guests on arrival, ensuring smooth and efficient check-in/check-out using

HotSoft PMS

. Accurately enter guest details, verify ID proof, and assign rooms as per reservation or availability. Provide room keys and explain resort facilities, amenities, and policies.

Reservation & Booking Management



Handle direct reservations (walk-in/phone/email) and enter/update them in

HotSoft

. Coordinate with the Sales & Marketing team for blocked/group bookings. Modify or cancel bookings based on guest requests or availability. Manage overbooking situations effectively

Communication & Coordination

Attend calls courteously - handle inquiries, route calls, and take messages if needed. Liaise with housekeeping and maintenance for room readiness and guest requests. Coordinate with the restaurant/F&B for guest preferences or special arrangements

HotSoft Software Specific Tasks

Daily opening and closing of front office cashier shifts using HotSoft. Post charges: minibar, laundry, extra beds, etc. Generate guest folios, invoices, and receipts. Handle advance payments, settlements, refunds, and cancellations. Monitor room status dashboard (clean, dirty, out of service). Run night audit/end-of-day reports as per manager instructions.

Cashiering & Billing



Handle guest payments via cash/card/UPI and record accurately. Maintain cash float and balance the cash register at the end of the shift. Assist guests with queries regarding billing and folios.

Administrative Duties



Maintain visitor records, registration cards, and necessary documentation. Maintain front desk cleanliness and stock of stationery/forms. Assist in daily reporting to the Front Office Manager or Operations Manager.

Guest Service & Complaint Handling



Act as the first point of contact for guest concerns or requests. Provide local information and concierge services if required. Escalate unresolved complaints to the Operations Manager promptly.
Job Types: Full-time, Permanent

Pay: ?11,000.00 - ?13,000.00 per month

Benefits:

Cell phone reimbursement Food provided Provident Fund
Work Location: In person

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Job Detail

  • Job Id
    JD3876399
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Idukki, KL, IN, India
  • Education
    Not mentioned
  • Experience
    Year